How to Measure Startup Customer Happiness
Are your customers happy? Such a simple question is remarkably difficult to answer. You could ask them, but rarely will ...
Tag: Southwest Airlines
Do We Really Need an Alternative Form of Capitalism?
In my view, entrepreneurship has always been the ultimate embodiment of capitalism and quite synonymous with free enterprise. Yet I ...
No Startup Founder was Born with All Skills Needed
I have met several young people in business recently who believe that they are natural born entrepreneurs, and actually seem ...