Koala, a customer experience platform for restaurant brands, has been acquired by Chowly, a Chicago-based restaurant technology platform that integrates third-party delivery apps into restaurants’ POS systems. Terms of the transaction were not disclosed. “Chowly and Koala have long held a deep alignment of mission, core values, and culture, making this an ideal partnership for helping our customers reach new levels of success,” remarked Nat Trienens, CEO of Koala. “We’re excited to take this next step in the evolution of our guest experience platform as we carry the momentum forward with Chowly’s world-class team and technology.”
Chowly and Koala have long held a deep alignment of mission, core values, and culture, making this an ideal partnership for helping our customers reach new levels of success. We’re excited to take this next step in the evolution of our guest experience platform as we carry the momentum forward with Chowly’s world-class team and technology. – Nat Trienens
Founded by Trienens and Brett Spiegel in 2019, Koala had raised an undisclosed amount of funding from Operator Partners in a single round. Chowly will now feature over 16,000 restaurants on the combined platform that processes over 350,000 orders per day nationwide. Key members of the Koala leadership team will join Koala including Spiegel. Current CEO Trienens will join Chowly on a temporary basis to facilitate integration.
“We’re thrilled to welcome Koala to the Chowly team,” remarked Sterling Douglass, Chowly Codfounder and CEO. “Merging these two businesses together represents a major leap forward in the mission of both organizations as we help restaurants navigate today’s complicated digital world. Koala’s open platform meshes perfectly with Chowly’s, while also giving restaurants a simpler experience for their off-premise strategies. We plan on bringing Koala’s best-in-class enterprise-grade ordering to the SMB restaurant space and blend our partnership ecosystems while continuing to support their success in the enterprise restaurant space.”
We’re thrilled to welcome Koala to the Chowly team. Merging these two businesses together represents a major leap forward in the mission of both organizations as we help restaurants navigate today’s complicated digital world. Koala’s open platform meshes perfectly with Chowly’s, while also giving restaurants a simpler experience for their off-premise strategies. We plan on bringing Koala’s best-in-class enterprise-grade ordering to the SMB restaurant space and blend our partnership ecosystems while continuing to support their success in the enterprise restaurant space. – Sterling Douglass
